Office of Consumer Affairs Claim Management and Defense

Statewide consumer affairs offices were established to protect homeowners from unlicensed and/or unprofessional home renovation contractors. Consumer complaints filed with consumer affairs may result in a wide range of penalties including, fines and even license suspension or revocation. Consumers may attempt to take advantage of significant protections afforded by consumer affairs. Accordingly, we represent home renovation contractors in consumer affairs matters throughout the following spectrum of issues that frequently arise during the claim process:

• Licensing
• Initial response to complaints
• Correspondence with municipal inspectors
• Dealings with municipal claim investigators
• Resolution/Settlement negotiations
• Discovery requests
• Informal hearings
• Administrative adjudications
• Appeals
• Article 78 proceedings